Initial Setup for Clinicians: 

1. All new clinicians need to set up the following in Tebra: Provider Profile, Patient Preferences/Demographics, such as gender, age, treatment work, specialties, initial Tebra calendar setup with availability.  

2. All new clinicians need to fill out Patient Preference Demographics Form in order for the coordinators to know their patient preferences. This helps to minimize internal transfer problems and errors.

3. All new clinicians need to fill out their bio and preferences in Lucet, which is Kaiser's online portal. 

Company Issued Property:
You may be issued equipment for use when working off-site as part of a telecommuting or work-at-home agreement. You agree to maintain and use any company equipment for work only, not personal. 

Review: 90 Day Competency:
Provided 90 days after employee hire date. This review covers the clinician's knowledge to perform quality work and patient care.  Clinicians are required to meet their weekly session minimum within 3 weeks. 

Paid Time Off:

1. Employees must request days off, two weeks in advance through Quickbooks Time (via browser or app). Download App Here 

2. Two weeks is accrued unless otherwise agreed upon, starting from zero over 26 pay periods with a cap of 160 hours.

3. Any employee who wish to take paid time off (PTO) during the months of November and December must first seek approval at least two weeks before November 1st.

Unpaid Time Off:

Any employees who wish to take unpaid time off must first seek approval at least two weeks ahead of time. Please reach out to the HR Department for further detail.  

Sick Days:

1. A clinician must provide a doctor's note if they take a sick day one business day before or after a holiday or else they will not be credited six sessions for the holiday.

2. When a clinician cancels one or all sessions for the day their coordinator must be informed so that the coordinators can contact the patient(s) to reschedule. A clinician is also welcome to contact their patients as well but the coordinator will still needs to be notified.

Review: Annual Performance:
Raises are based on merit and quality or work, but also take into consideration other factors such as company budgets and the cost of living.

Consult Meetings:
Weekly consultations meetings are required (per insurance agencies and Kaiser) to attend for clinicians to consult patient cases unless they attain approved exemption from their supervisor.  There also may be staff updates provided in these meetings as well.  

Insurance:
Malpractice Insurance is provided for all clinicians by Forward Wellness. However, every clinician must also have their own Malpractice Insurance as well.  

Continuing Education:
Forward Wellness offers you 18 free CE units per year. Additional CE units are assigned to meet Forward Wellness requirements.  The rest of the 18 units can be applied to any other courses the clinician wants. All units will count towards your licensing requirements. 

For new hires we require 15 CE units to be completed for onboarding purposes. In addition to the 15 initial CE units we also grant 18 annual CE units to new hires.

EMDR Training:
Clinicians who qualify for EMDR training will be credited 6 sessions, which will allow them to clear their patient schedule on Friday. EMDR training 1 and 2 each take three days (Friday, Saturday and Sunday) and are paid by Forward Wellness.  Forward Wellness also pays for the first 10 consult hours by issuing a $500 stipend check to the clinician.  Clinicians must note that they will be busy doing EMDR training on their patient attendance sheet. Forward Wellness reimburses for ten EMDR consultation hours. A clinician qualifies for EMDR training once they've been employed on a full-time basis with Forward Wellness for at least one year. 

Google Chat:
This messaging application is meant for internal communication via Google Workspace. Messaging is quick, easily accessed and executed directly in Gmail, while maintainging HIPAA compliance. 

Internal Personnel Directory:
Here you can find a list of responsibilities for each employee: LINK

Unlawful Harassment:
Forward Wellness is committed to providing a work environment free of unlawful harassment. Our policy prohibits sexual harassment and harassment based on pregnancy, childbirth or related medical conditions, race, religion, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation, gender, gender-identity or any other basis protected by federal, state, or local law. This anti-harassment policy applies to all persons involved in the operation of the Company and prohibits unlawful harassment by any employee, vendor, or customer.

Prohibited harassment includes, but is not limited to, the following behavior:

• Verbal conduct such as epithets, derogatory jokes or comments, slurs or unwanted sexual advances, invitations, or comments;

• Visual displays such as derogatory and/or sexually oriented posters, photography, cartoons, drawings, or gestures;

• Physical conduct including assault, unwanted touching, intentionally blocking normal movement or interfering with work because of sex, race, or any other protected 

• Threats and demands to submit to sexual requests as a condition of continued employment, or to avoid some other loss, and offers of employment benefits in return for sexual favors; and

• Retaliation for reporting or threatening to report harassment.

Prohibited harassment, discrimination or inappropriate treatment of others is unacceptable. Individuals who engage in this type of behavior may be subject to disciplinary action up to and including termination.

If you believe that you have been unlawfully harassed, or you have personally observed unlawful harassment, immediately report it to your supervisor.  In the event you feel uncomfortable reporting it to your main contact, you should go directly to Human Resources. In the event you feel uncomfortable reporting the complaint to Human Resources, you should immediately report it to Karin Backstrom at 619-851-7274.  Ms. Backstrom provides assistance with Human Resource issues.

You should include details of the incident or incidents, names of the individuals involved, and names of any witnesses. The Company will immediately act to resolve the situation. This may include conducting a thorough, and objective investigation. All employees are required to participate honestly and confidentially in any investigation.

If the Company determines that harassment has occurred, effective remedial action will be taken in accordance with the circumstances involved. Any employee determined to be responsible for unlawful harassment will be subject to appropriate disciplinary action, up to and including termination.

Every employee should feel free to report valid claims without fear of retaliation of any kind. Employees will not be subject to retaliation for registering any complaint of unlawful harassment in good faith.

We encourage all employees to report any incidents of harassment forbidden by this policy immediately so that complaints can be quickly and fairly resolved. Supervisors should also immediately report any incidents of harassment to Human Resources so he or she can then take the appropriate steps to investigate and remedy the situation. If any employee has questions concerning this policy, please feel free to contact the Human Resource Department.

Complaint Policy:
Forward Wellness takes complaints very seriously.  We encourage our employees to let us know how we can grow as a company so we can provide a warm and trusting community for our providers and staff. 

Every employee should feel free to file a complaint with their supervisor or Human Resource Department directly.
All Supervisors have been trained to show empathy, be receptive, to gather basic specific information and pass it on to HR who will mange and co-explain the complaint procedure to conduct an investigation if necessary. Forward Wellness will keep all situations as confidential as the circumstances will allow.  If an investigation is necessary, we are required by the law to conduct a prompt investigation.

Please contact Human Resource Department via phone or email:
Joseph Chavez - jchavez@forwardwellness.org - (801) 382-9365 or (800) 701-0937
Dominique Fitzpatrick - dfitzpatrick@forwardwellness.org - (714) 485-3278 or (800) 701-0937

If you would like to file a complaint anonymously fill out the form provided below:
ANONYMOUS CONCERN FORM LINK


Use of Computers:
Employees should not use or access computers in any manner that is unlawful, inappropriate or contrary to the Company's best interests. They should also not allow or cause others to do so and should never allow, condone, or permit unauthorized individuals to use Company computers. Computers are provided for business use. Only occasional personal use, that does not violate Company policies, is permitted.

New Provider Referral: